Privacy Policy
Effective date: October 16, 2026
Last updated: October 16, 2026
Brandon Troutner Agency respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an insurance quote, contact us, or otherwise interact with us online.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us, including:
- Full name
- Street address, city, state, and ZIP code
- Phone number
- Email address
- The type of insurance or service you are interested in
- Information about your current insurance coverage
- Questions, comments, or other information included in a form submission
- Any other information you choose to provide
Please do not submit Social Security numbers, payment-card information, medical information, driver’s license numbers, or other highly sensitive information through a general website contact or quote-request form unless we specifically request it through an appropriate secure system.
Information Collected Automatically
When you visit the website, certain information may be collected automatically through cookies and similar technologies. This information may include:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Dates and times of visits
- General geographic location
- Interactions with website features
We may use this information to operate the website, understand how visitors use it, diagnose technical problems, improve its performance, and support security.
How We Use Information
We may use the information we collect to:
- Respond to questions and quote requests
- Contact you about insurance products or services you requested
- Learn about your insurance needs
- Review existing coverage information that you choose to provide
- Provide customer service
Communicate about appointments or next steps - Operate, maintain, secure, and improve the website
- Measure website performance and visitor engagement
- Prevent fraud, misuse, or security incidents
- Comply with applicable laws, regulations, and legal obligations
- Protect our rights, clients, employees, and business
Submitting a quote request does not create insurance coverage or bind a policy. Coverage is not effective unless and until it is confirmed by the appropriate insurance carrier.
How We Disclose Information
We may disclose information to the following categories of recipients when reasonably necessary:
Insurance carriers and service providers
We may provide information to insurance carriers, underwriting organizations, and related service providers to respond to your request, evaluate available options, prepare a quote, service a policy, or complete another action you authorize.
Website and business vendors
We may use vendors that provide website hosting, form processing, email, communications, analytics, security, customer management, or other operational services. These vendors may process information on our behalf to provide their services.
Professional advisers
We may disclose information to attorneys, accountants, consultants, or other professional advisers when reasonably necessary.
Legal and safety purposes
We may disclose information when required by law or when we believe disclosure is reasonably necessary to:
- Respond to legal process or a government request
- Enforce our agreements or policies
- Investigate suspected fraud or unlawful activity
- Protect the rights, property, or safety of our agency, clients, website visitors, or others
Business transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.
We do not sell personal information for money.
Cookies and Analytics
The website may use cookies and similar technologies to remember preferences, support website functionality, understand traffic, and measure performance.
Your browser may allow you to block or delete cookies. Disabling cookies may affect how certain parts of the website function.
If the website uses analytics, advertising pixels, or targeted-advertising technologies, the cookie notice and this Privacy Policy should identify those services and provide any legally required controls.
Current-Insurance Uploads and Third-Party Services
The website may provide a link that allows you to upload information about your current insurance through Canopy Connect or another third-party service.
Information submitted through a third-party website or service is governed by that provider’s privacy policy and security practices. Brandon Troutner Agency does not control the privacy practices of independent third parties. Please review the applicable privacy policy before submitting information.
External Links
This website may contain links to insurance carriers, claims resources, payment services, maps, social-media platforms, and other third-party websites.
We are not responsible for the content, availability, security, or privacy practices of websites and services we do not control. Visiting an external website is subject to that provider’s terms and privacy policy.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your request
- Provide or service insurance-related products
- Maintain appropriate business and transaction records
- Meet contractual, legal, regulatory, and compliance obligations
- Resolve disputes
Prevent fraud or misuse
Retention periods may vary depending on the type of information, why it was collected, and applicable legal or regulatory requirements. We may securely delete or deidentify information when it is no longer reasonably needed.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information in our possession.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when sending personal information electronically and avoid submitting highly sensitive information through an unsecured form or email.
Your Privacy Choices and Rights
You may contact us to:
- Ask what personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Ask questions about how we use or disclose information
- Opt out of nonessential marketing communications
Depending on where you live and subject to applicable exceptions, you may have additional privacy rights. These may include rights to access, correct, delete, or obtain a copy of certain personal information and to opt out of certain sales, targeted advertising, or profiling activities.
We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact us using the information in the “Contact Us” section below.
Marketing Communications
If you receive promotional emails from us, you may opt out by using the unsubscribe instructions included in the message or by contacting us.
Opting out of promotional communications will not prevent us from sending nonpromotional messages related to an existing request, appointment, policy, transaction, or customer-service matter.
We will only send marketing text messages when we have the consent required by applicable law. Consent to receive marketing calls or text messages is not a condition of purchasing insurance.
Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information through this website, please contact us so we can review and address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.
When we make changes, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through an additional notice where appropriate.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact:
Brandon Troutner Agency 601 Randall Ave Cheyenne, WY 82001
Phone: 307-369-4701
Email: brandon@troutneragency.com
Please include “Privacy Request” in the subject line of an email and describe the nature of your request.